Terms of service

Last updated: November 12, 2026

1. Who we are

This online store at lagando.com is operated by:

Lagando
Herenweg 208
1934 BE Egmond aan den Hoef
The Netherlands
Email: info@lagando.com
Chamber of Commerce (KvK) number: 42212780
VAT number: NL005589552B51

2. Applicability

These terms apply to every offer from Lagando and to every order placed through lagando.com. By placing an order, you confirm that you have read these terms. You can save or print these terms at any time. Our shipping policy, refund policy, subscription policy and privacy policy are part of these terms.

3. Products and prices

We describe our products as accurately as possible. Photos are an illustration of the product; small differences in colour or packaging are possible. Prices are shown in the currency of the market you shop in (euro, British pound or US dollar). For deliveries within the European Union, prices include VAT. Shipping costs are shown separately at checkout. Obvious errors in prices or product information do not bind us.

4. Ordering and the agreement

The agreement is concluded when you complete your order and we confirm it by email. We may refuse or cancel an order if there is a valid reason, for example if a product is unexpectedly unavailable or if we suspect fraud. In that case we will inform you and refund any payment in full.

5. Payment

You pay for your order at checkout using one of the payment methods offered. Payments are processed securely by our payment providers. We do not store your full card details.

6. Delivery

We deliver to the address you provide, within the delivery times stated in our shipping policy. If we cannot deliver within 30 days of your order, we will inform you, and you may cancel the order free of charge. We will then refund any payment within 14 days. The risk of loss or damage passes to you when you or someone you designate receives the products.

7. Right of withdrawal

As a consumer, you may withdraw from your purchase within 14 days without giving a reason. How this works, the exceptions and the model withdrawal form are described in our refund policy. Please always contact us before returning a product.

7a. Subscriptions

You can also buy our products as a subscription. A subscription is delivered and charged automatically every 4 weeks at 20% off the regular one-time price, has no minimum term and can be cancelled at any time in your customer account or by email. The full conditions are described in our subscription policy, which is part of these terms.

8. Product use and conformity

Our products are cosmetic products for external use. Always follow the directions on the product and the product page. Do not apply the product in the eyes. If you have sensitive skin or allergies, test the product first on a small area of skin. Stop using the product if irritation occurs.

The products you receive will conform to the agreement and to the descriptions on our website. You always keep your statutory rights if a product is not in conformity. If something is wrong with your order, please contact us; see our refund policy.

9. Liability

Our liability is limited to the amount you paid for the order concerned, except in cases of intent or gross negligence on our part, or where the law does not allow such a limitation. We are not liable for damage resulting from use of the products contrary to the directions. Nothing in these terms limits your mandatory rights as a consumer.

10. Complaints

Do you have a complaint? Please email us at info@lagando.com with a clear description and your order number. We will confirm receipt and respond in substance within 14 days. If we cannot resolve your complaint together, you can submit the dispute to the competent court.

11. Privacy

We handle your personal data with care. Read more in our privacy policy.

12. Applicable law

These terms and every agreement with Lagando are governed by Dutch law. If you are a consumer living in another country, you keep the protection of the mandatory consumer law of your country of residence.

13. Changes

We may update these terms from time to time. The version published on this website at the time of your order applies to that order.