Cancellation policy

Last updated: November 12, 2026

With a Lagando subscription, your Pink Multi Balm is delivered to you automatically, so you never run out. This policy explains how your subscription works, how you are charged and how you can cancel. It applies in addition to our terms of service, shipping policy and refund policy.

How it works

• Delivery: your order is delivered every 4 weeks.
• Your choice: you can subscribe to 1, 2, 3 or 4 sticks per delivery.
• Your discount: you get 20% off the regular one-time price of the option you choose, on every delivery.
• Shipping: shipping is free on every subscription order.
• No minimum term: there is no commitment. You can cancel at any time.

Payment

You pay for your first delivery when you place your order. After that, we automatically charge the payment method you used at checkout every 4 weeks, on the billing date shown in your account. Each charge is for one delivery and is shown at checkout and in your order confirmation. After every successful payment, we prepare and ship your next order and send you an order confirmation by email.

If a payment fails, we will try again and let you know by email. If payment still does not succeed, we may pause or cancel your subscription. You can update your payment details in your account.

Managing your subscription

You can view and manage your subscription in your customer account on lagando.com. There you can see your next billing date, update your shipping address and payment details, and cancel your subscription. If you need help, for example to change the number of sticks or to pause a delivery, email us at info@lagando.com.

Cancelling

You can cancel your subscription at any time, free of charge, in your customer account or by emailing info@lagando.com. Cancel at least 2 days before your next billing date to stop the next order. If you cancel later, the order that has already been charged will still be shipped, and your subscription ends after that. We confirm every cancellation by email.

Right of withdrawal

When you start a subscription, you have the right to withdraw within 14 days without giving any reason. This period starts on the day you receive your first delivery. Read our refund policy for how to withdraw and how returns and refunds work. Cancelling your subscription for future deliveries is always possible, also after this period.

Price changes

Your subscription price is the price shown when you subscribed. If we change the price of your subscription, we will inform you by email at least 30 days before the new price applies. You can then cancel free of charge before the change takes effect.

Changes to this policy

We may update this policy from time to time. We will inform active subscribers by email of any changes that affect them.

Contact

Questions about your subscription? Email us at info@lagando.com.

Lagando, Herenweg 208, 1934 BE Egmond aan den Hoef, The Netherlands. KvK 42212780.