Shipping policy

Last updated: November 12, 2026

Where we ship

We ship to all 27 countries of the European Union, the United Kingdom and the United States.

Shipping costs

Shipping is free on every order, to every country we ship to: the Netherlands, all other EU countries, the United Kingdom and the United States. There is no minimum order amount.

Delivery time

We process orders within 1–3 business days. Delivery usually takes 7–15 business days from the day you place your order. Delivery times are estimates and may be longer during holidays, peak seasons or due to delays at the carrier or customs.

If your order is split into multiple parcels, each parcel may arrive on a different day. You will never be charged extra for a split delivery.

Order tracking

As soon as your order has been shipped, you will receive an email with a tracking link so you can follow your parcel.

Customs, duties and taxes

For deliveries within the European Union, our prices include VAT. Orders shipped to the United Kingdom or the United States may be subject to import duties, taxes or handling fees charged by customs or the carrier. Unless these are charged at checkout, they are not included in our prices and are payable by the recipient.

Delivery address

Please make sure your shipping address is complete and correct. If you notice a mistake, email us at info@lagando.com as soon as possible. Once an order has been shipped, we can no longer change the address. Parcels returned to us because of an incorrect or incomplete address can be re-sent at your cost.

Late or missing parcels

Has your order not arrived within 20 business days, or does the tracking information not change for a long time? Please contact us at info@lagando.com with your order number. We will look into it with the carrier and, if the parcel is lost, send you a new one or refund your order.

Damaged parcels

If your parcel arrives damaged, please take a photo of the packaging and the product and email it to us. See our refund policy for what happens next.